5441-629 WOODWARD

If you are experiencing problems with the installation, or unsatisfactory 

performance of a Woodward product, the following options are available: 

1. Consult the troubleshooting guide in the manual. 

2. Contact the OE Manufacturer or Packager of your system. 

3. Contact the Woodward Business Partner serving your area. 

4. Contact Woodward technical assistance via email 

(EngineHelpDesk@Woodward.com) with detailed information on the 

product, application, and symptoms. Your email will be forwarded to an 

appropriate expert on the product and application to respond by telephone 

or return email. 

5. If the issue cannot be resolved, you can select a further course of action to 

pursue based on the available services listed in this chapter. 

OEM or Packager Support: Many Woodward controls and control devices are 

installed into the equipment system and programmed by an Original Equipment 

Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the 

programming is password-protected by the OEM or packager, and they are the best 

source for product service and support. Warranty service for Woodward products 

shipped with an equipment system should also be handled through the OEM or 

Packager. Please review your equipment system documentation for details. 

Woodward Business Partner Support: Woodward works with and supports a 

global network of independent business partners whose mission is to serve the 

users of Woodward controls, as described here: 

· A Full-Service Distributor has the primary responsibility for sales, service, 

system integration solutions, technical desk support, and aftermarket 

marketing of standard Woodward products within a specific geographic area 

and market segment. 

· An Authorized Independent Service Facility (AISF) provides authorized 

service that includes repairs, repair parts, and warranty service on 

Woodward's behalf. Service (not new unit sales) is an AISF's primary 

mission. 

· A Recognized Engine Retrofitter (RER) is an independent company that 

does retrofits and upgrades on reciprocating gas engines and dual-fuel 

conversions, and can provide the full line of Woodward systems and 

components for the retrofits and overhauls, emission compliance upgrades, 

long term service contracts, emergency repairs, etc. 

A current list of Woodward Business Partners is available at 

www.woodward.com/directory.